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Q & A

Can I correct the information or cancel the booking?

You have made a reservation through the supplier's website, so you need to contact him to resolve the situation. If you have forgotten the name of the company, study the information provided on the bank's notification of debiting funds or in the receipt issued to you.

How to make an exchange of air tickets?

Ticket exchange involves changing the departure/arrival dates, sometimes with a parallel route change. To change the passenger information or choose a different airline, you need to issue a refund of tickets and purchase new ones.

Please note: rules for the exchange and return of air tickets have been developed for each fare. Be sure to read them in advance. If several rules are specified in one ticket, the most strict of them will apply when exchanging or returning. On the payment page at the time of ticket purchase, you can study the rules for the return and exchange of air tickets. In exceptional cases, the exchange of tickets for flights takes place without any problems. More often, the passenger has to make additional funds as an additional payment. The amount of the surcharge is determined by the difference between the cost of the tariff and the amount of the penalty applied. Remember: there is an inverse relationship between the cost of air tickets and the amount of penalties.

As a rule, carriers do not provide penalties for business class air tickets. If you are thinking about exchanging air tickets, try to do it as quickly as possible. Please note that you can perform the operation only before the departure of the aircraft. Compare the terms of exchange and refund of air tickets. Often, it is more profitable to hand over the old tickets and buy new ones. If there are less than three hours left before the departure of the plane, we recommend that you contact the airline's ticket office. Our service does not guarantee such a prompt refund.

How is the refund made?

We are at Cheap Flights, we present a free flight and ticket search system. We provide informational services free of charge. We do not sell air tickets and do not buy them, so we do not have a refund policy. To get detailed advice on this issue, contact a representative of the selected airline. If you have forgotten the name of the company, study the information provided on the bank's notification of debiting funds or in the receipt issued to you.

When can I get my money for air tickets?

The possibility of returning air tickets is determined by several factors. If the passenger refuses the ticket for personal reasons on a voluntary basis, he has to agree to the conditions of the air carrier and the penalties applied by him. The airline makes a refund of the cost of air tickets minus the amount of fines in accordance with the approved tariffs. With the most budget fares, the chances of making a refund of tickets and compensating for financial losses are negligible. If the flight is carried out in economy class, on a charter flight or under a promotional offer, it will be impossible to return the full cost of the trip if the tickets are refused. In the case of an exchange of air tickets, the passenger will have to pay a certain amount.

Will I be able to return my air tickets if I am late for my flight?

Be guided by the conditions offered by the airline and the selected fare. It is more likely that it will be impossible to recover the cost of tickets. In some cases, the airline offers the failed passenger to pay a substantial fine. If you understand that the probability of being late for a flight is high, then contact a representative of the airline and let him know. This will allow you to return at least part of the ticket price – the so-called airport fee.

If you arrived at the airport after the check-in was completed, but the departure has not yet been announced, then immediately contact the airline staff and try to solve this problem with them. Sometimes carriers meet customers halfway and offer to exchange air tickets.

How long will you have to wait for the funds to be received when returning tickets?

The period in which the passenger will be compensated for the cost of tickets depends on the date of application, the selected airline and the payment method. When making a payment with a bank card, the funds will be returned to the details of this card within 5-60 days.

The refund is processed through the airline from which they were purchased. You can visit the airline's website or contact the ticket agency at the specified email address or through a special feedback form. You will need a photocopy of your civil passport, bank details and the air tickets themselves. The details must contain the name of the bank, information about the correspondent account and the BIC. The full name of the account holder must also be reflected. If there is no response to the application or letter within three days, then contact a representative of the company and specify the reason.

Are fees and taxes included in the air ticket price?

The cost of each ticket includes fees and taxes. As an exception, only optional fees can be considered, in particular, for baggage check-in. Some airlines request an additional fee for choosing a seat in the cabin, transporting animals in the cabin and other additional services. Contact the airline's representative to clarify information about possible additional fees.

Are baggage fees included in the ticket price?

No. Check with the representatives of the selected airline whether there are additional fees for hand luggage and baggage transportation.

Can I book a flight not in my own name?

You can make a payment for an air ticket in the name of any passenger. Be sure to make sure that the information you provided about the passenger corresponds to the information reflected in his personal documents. An error even in one letter can lead to the need to exchange tickets. Do not forget that many carriers impose additional penalties for correcting errors in air tickets.

I plan to go on a trip with friends. How can I book tickets for our noisy company?

Cheap Flights supports the ability to simultaneously search and book up to 9 flights. If you are planning to make a trip with a larger company, we will find a way to help you. To solve the problem, select the appropriate destination and flight, then contact the airline manager and discuss the terms of the group booking.

What does an e-ticket look like?

It is an electronic document certifying the existence of contractual obligations between the passenger and the air carrier. Conditionally, this is a digital analogue of the usual printed ticket. To successfully check in and board the flight, it is enough for a passenger to have a passport with him. The electronic ticket is stored in the carrier's internal database.

To avoid misunderstandings with the airline's employees, we recommend that each passenger have a printed itinerary receipt with an individual e-ticket number. It will be sent to your contact email address after making the payment for the reservation.

The route receipt is the main confirmation of the fact of buying an electronic ticket. It may be asked to be presented by the airport staff at the time of check-in for the flight, as well as when passing various types of control. The receipt contains basic information about the time and date of departure, as well as the time of boarding. This will help you to check in on time and board the plane.

How can I place an order for another category of passengers?

When planning air travel, it is important to adhere to certain rules. Before placing an order, inform the Customer Care Service employee about the existing features. The manager will be able to give a correct answer to the question whether it is possible to send a passenger on the selected flight, what conditions are set by the carrier.

I am in a position. Can I buy air tickets for a flight?

Regardless of the pregnancy period, we strongly recommend that you visit your doctor and get advice on the possibility and safety of the upcoming flight. For a period of 35 weeks or more with a single pregnancy and from 32 weeks – with a multiple pregnancy, airport employees must necessarily ask the passenger for a medical certificate to confirm the safety of the upcoming flight. The certificate must be dated no earlier than a week before the upcoming departure date.

Can I book flights as a passenger with disabilities?

Passengers with special needs and their accompanying persons have a priority right to check-in and board the flight over other passengers. At the moment of disembarking from the plane, they leave the cabin last for security reasons. If the passenger is traveling in a wheelchair, then after successfully passing the check-in, he transfers the wheelchair to the luggage. At the stage of boarding and disembarking, the passenger will be able to use the seat provided by the airline.

If a passenger is traveling with a guide dog, he has the right to stay in the cabin with a dog without paying an additional fee. During the entire flight, the guide dog must be in close proximity to its owner, the transportation of the animal in the cabin is possible only on a leash and in a muzzle. The passenger must be ready to present documents to the airline's employees about the successful training of a guide dog.

Can I bring my luggage for free?

Checked baggage is usually referred to as those personal belongings of a passenger that he hands over to the luggage compartment at the time of check-in at the airport. Each airline adheres to certain internal standards, restrictions and norms in matters of baggage transportation. This information should be studied by the passenger at the stage of choosing the carrier and the flight. When booking an air ticket, the passenger will be able to get acquainted with information about the baggage allowance for a particular flight.

As a rule, the following baggage allowance is established for one passenger. One piece of hand luggage is allowed, the weight of which is from 3 to 15 kg. One item of checked baggage weighing from 20 to 23 kg can be added to it. Certain airlines adhere to more stringent standards. They include only the transportation of one piece of hand luggage in the ticket price. They provide a separate fee for checked baggage. Be sure to read the rules established by the carrier at the booking stage. Representatives of the airline do not recommend transferring fragile, brittle items, perishable products, unique and valuable things, cash, documents and keys, gadgets and various equipment to the luggage.

What documents will be required for the flight?

The list of documents required for boarding is determined by the nature of the flight. When flying within the country, it is enough for a passenger to provide an original civil passport and a boarding ticket. Minor passengers under the age of 14 will need an original birth certificate.

In case of registration for an international flight, adult passengers must provide an original foreign passport. Children can be entered in the parent's passport if the document was issued before March 2010. Seafarers provide a copy of the national seafarer's identity card.

Be careful! If a minor goes on a trip without an accompanying parent or guardian, then a copy of the notarized consent for the departure of the child must be attached to the foreign passport. The notarial document reflects the country or list of countries that the minor plans to visit, the dates of entry and exit.

Before departure, you should get advice from the consulate of the country acting as the destination. The consulate employee has detailed information about visa requirements and other conditions that the passenger must comply with. Keep track of the validity period of each document. If the passenger's passport is expired, then he will be denied registration for the flight.

Do airport employees have the right to inspect me and my luggage?

Police officers, civil aviation, border and customs services have the authority to inspect hand luggage. They can also carry out the inspection of hand luggage and personal inspection of passengers checking in for the flight. The inspection can be carried out directly at the airport and inside the cabin of the aircraft after boarding the flight. If the passenger refuses to carry out the inspection, the air carrier has the full right to refuse to board the flight. The inspection is possible regardless of the desire of passengers.

What documents will be required to transport passengers abroad?

Be sure to read the requirements for the transportation of animals established in the country to which you are planning to go. Remember that the rules tend to change. The legislation of many countries obliges travelers to coordinate the possibility of importing new animals into the territory of the state with the local veterinary service.

If the pet is allowed to be transported, you will have to go through the procedure of chipping it. Similar services are provided in most modern veterinary clinics. Using a special disposable syringe, the doctor will insert a chip under the animal's skin. Its size barely exceeds the dimensions of a rice grain, so the pet will not experience discomfort and pain. The chip is necessary for easy and convenient identification of four-legged pets. Several chip standards have been established on the territory of the European Union, and the corresponding norms are applied for each type of animal.

Do not forget to vaccinate the animal against rabies. Making a trip with a pet will require you to be patient and careful. The presence of a rabies vaccination is one of the key conditions under which it is possible to make a flight. Remember that you can not go to the plane immediately after the vaccination. You will have to endure a quarantine for 3 weeks or pass a control blood test. These requirements are set by the state to which you plan to fly.