Search and booking of air tickets

Ticket exchange involves changing the departure/arrival dates, sometimes with a parallel route change. To change the passenger information or choose a different airline, you need to issue a refund of tickets and purchase new ones.

We are at Cheap Flights, we present a free flight and ticket search system. We provide informational services free of charge. We do not sell air tickets and do not buy them, so we do not have a refund policy. To get detailed advice on this issue, contact a representative of the selected airline. If you have forgotten the name of the company, study the information provided on the bank's notification of debiting funds or in the receipt issued to you.

The possibility of returning air tickets is determined by several factors. If the passenger refuses the ticket for personal reasons on a voluntary basis, he has to agree to the conditions of the air carrier and the penalties applied by him. The airline makes a refund of the cost of air tickets minus the amount of fines in accordance with the approved tariffs. With the most budget fares, the chances of making a refund of tickets and compensating for financial losses are negligible. If the flight is carried out in economy class, on a charter flight or under a promotional offer, it will be impossible to return the full cost of the trip if the tickets are refused. In the case of an exchange of air tickets, the passenger will have to pay a certain amount.

Be guided by the conditions offered by the airline and the selected fare. It is more likely that it will be impossible to recover the cost of tickets. In some cases, the airline offers the failed passenger to pay a substantial fine. If you understand that the probability of being late for a flight is high, then contact a representative of the airline and let him know. This will allow you to return at least part of the ticket price – the so-called airport fee.

If you arrived at the airport after the check-in was completed, but the departure has not yet been announced, then immediately contact the airline staff and try to solve this problem with them. Sometimes carriers meet customers halfway and offer to exchange air tickets.

The period in which the passenger will be compensated for the cost of tickets depends on the date of application, the selected airline and the payment method. When making a payment with a bank card, the funds will be returned to the details of this card within 5-60 days.

The refund is processed through the airline from which they were purchased. You can visit the airline's website or contact the ticket agency at the specified email address or through a special feedback form. You will need a photocopy of your civil passport, bank details and the air tickets themselves. The details must contain the name of the bank, information about the correspondent account and the BIC. The full name of the account holder must also be reflected. If there is no response to the application or letter within three days, then contact a representative of the company and specify the reason.

The cost of each ticket includes fees and taxes. As an exception, only optional fees can be considered, in particular, for baggage check-in. Some airlines request an additional fee for choosing a seat in the cabin, transporting animals in the cabin and other additional services. Contact the airline's representative to clarify information about possible additional fees.