Be guided by the conditions offered by the airline and the selected fare. It is more likely that it will be impossible to recover the cost of tickets. In some cases, the airline offers the failed passenger to pay a substantial fine. If you understand that the probability of being late for a flight is high, then contact a representative of the airline and let him know. This will allow you to return at least part of the ticket price – the so-called airport fee.
If you arrived at the airport after the check-in was completed, but the departure has not yet been announced, then immediately contact the airline staff and try to solve this problem with them. Sometimes carriers meet customers halfway and offer to exchange air tickets.
The period in which the passenger will be compensated for the cost of tickets depends on the date of application, the selected airline and the payment method. When making a payment with a bank card, the funds will be returned to the details of this card within 5-60 days.
The refund is processed through the airline from which they were purchased. You can visit the airline's website or contact the ticket agency at the specified email address or through a special feedback form. You will need a photocopy of your civil passport, bank details and the air tickets themselves. The details must contain the name of the bank, information about the correspondent account and the BIC. The full name of the account holder must also be reflected. If there is no response to the application or letter within three days, then contact a representative of the company and specify the reason.